Frequently asked questions
When do you deliver?
We deliver by bicycle (Little Geneva and Big Geneva areas) from Tuesday to Friday from 2pm to 6pm. The riders all have specific routes that we create every day to minimise the time needed for delivery. For this reason we do not offer time slots. Please note that subscriptions are only delivered on Tuesdays.
Where do you deliver?
Please check our delivery areas here.
Can I choose a delivery time?
The riders all have specific routes that we create every day to minimise the time needed for delivery. For this reason we do not offer time slots.
What happens if I am not at home?
If there is no one present at the given address, the messengers will leave the flowers in front of the recipient’s door. It is imperative that our messenger can get into the building. The messengers will try their best to deliver on your chosen day, though, if the address is incorrect we cannot refund your order.
Do you re-deliver?
Because flowers are perishable we cannot offer re-deliveries.
How do subscriptions work?
Subscriptions are the best way to flower your home regularly! To know how they work click here
What happens if my subscription delivery date is a holiday?
If your next delivery date is a holiday, you will get your flowers on the next Tuesday working day .
How can I manage my subscription?
You can put your subscription on hold, with a 5 working days notice, by accessing your member area. Should you change address or door code please remember to update your personal data also in your member area. All changes must be made at least one week in advance.
Can I choose the flowers?
The design of our bouquets and sushis is unique and changes every week. This is because every creation is one of a kind and also to reduce flower waste. We will upload the image of the bouquet and sushi of the week every Tuesday.
Do the bouquets look exactly as in the pictures?
Flowers are subject to availability. We always want our flowers to be as fresh as possible. When the original flower is not available it is sometimes necessary to replace it during the week. Should that be the case, we will replace it with one of equal or greater value.
What are your payment methods?
You can pay via PayPal, or Credit Card.
How do I know that my flowers have been delivered?
The messengers will try their best to deliver on your chosen day, though, if the address is incorrect or incomplete and they are not able to deliver the flowers, Pamé will email you. If you do not hear from us it means your order has been delivered.
Can I get a refund?
If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Concerning our workshops, due to covering costs of the venue, the flowers, catering and staff, we are only able to offer full refunds for cancellations on our workshops with 7 days’ notice. After that we will not be able to refund the amount paid, nor to transfer it to other Pamé workshops, but of course a friend can replace you!
Can I send flowers to a hospital/hotel/office?
Of course! The more information you provide us with for the delivery the better! For a hotel: name of the hotel, address, telephone number, full name of the recipient and the room number. For a hospital: name of the hospital, address, department, full name of the recipient and the room number. For an office: name of the company, address, full name of the recipient. We always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to reception.
Please see our Ts and Cs for further details.